Privacy Policy

Garage Growth Solutions

Effective Date: 15 April, 2026
Last Updated: 15 April 2026

1. Who We Are

Garage Growth Solutions ("we", "us", "our") is a UK-based marketing and software company that helps independent garages increase bookings, manage leads, and automate their workshop operations. We are registered and operate from:

This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website or services, you agree to the terms of this policy.

2. What Data We Collect

We collect data from two categories of individuals:

From Garage Owners and Business Clients:

• Full name, business name, email address, and phone number
• Garage address, services offered, ramp capacity, and operating hours
• Lead platform credentials or account access details (e.g. FixMyCar, BookMyGarage, ClickMechanic), where provided by the client to enable lead management
• Booking records, revenue data, and job history processed through our garage management software
• Payment information: invoicing details and transaction records processed via Wise (and potentially Stripe in future)
• Communications: emails, WhatsApp messages, and any information shared with our team during onboarding or ongoing support

From Website Visitors:

• Name and email address submitted via the contact form or Free Garage Growth Audit booking form
• IP address, browser type, and device information collected automatically via cookies and analytics tools (e.g. Google Analytics)
• WhatsApp messages if you choose to contact us via the WhatsApp chat button on the website

3. How We Use Your Data

We use the data we collect for the following purposes:

• To onboard your garage and deliver our agreed services, including lead monitoring, sales closing, digital marketing, and garage management software access
• To manage and respond to leads from platforms such as FixMyCar, BookMyGarage, and ClickMechanic on your behalf
• To schedule and confirm bookings and communicate updates regarding your account and performance
• To generate and process invoices and collect payments via Wise (and in future, Stripe)
• To send service-related communications and, where consent has been given, marketing emails or updates about new features or pricing
• To improve our website, software, and overall service quality
• To comply with our legal obligations under UK law

We do not use your data for automated decision-making or profiling.

4. Legal Basis for Processing (UK GDPR)

5. Who We Share Your Data With

We do not sell, rent, or trade your personal data. We may share it with the following parties only where necessary:

• Our team members: Sales agents, account managers, and support staff who need access to deliver your services
• Lead platforms: FixMyCar, BookMyGarage, ClickMechanic, and similar platforms, where access is required to manage your leads on your behalf
• Payment processors: Wise — for invoicing and payment collection. We share only the information necessary to process a transaction (your name, business name, and invoice amount). We do not store card or banking details ourselves. In future, Stripe may also be used; their privacy policy will apply to card data at that time
• Software sub-processors: Hosting providers, CRM tools, and analytics platforms used to deliver and improve our services
• Legal and regulatory authorities: Where we are required to do so by law, court order, or regulatory obligation

All third parties we work with are required to handle your data securely and in accordance with applicable data protection laws.

6. Data Retention

We retain your data only for as long as necessary to fulfil the purposes for which it was collected:

• Client data (garage owners and business accounts): retained for the duration of the service agreement plus 2 years after termination, to comply with financial and legal obligations
• Website enquiry and contact form data: retained for 12 months from the date of submission
• Payment and invoice records: retained for 6 years in accordance with HMRC requirements
• Marketing communications data: retained until you withdraw your consent

After the applicable retention period, your data will be securely deleted or anonymised.

7. Your Rights Under UK GDPR

As a data subject, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your data, subject to legal retention obligations
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Request your data in a portable, machine-readable format
• Right to object: Object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at garagegrowthsolution@gmail.com. We will respond within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website uses cookies to analyse traffic and improve your experience. Cookies may include:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Used to understand how visitors interact with our website (e.g. Google Analytics)

You can manage or disable cookies at any time through your browser settings. Disabling certain cookies may affect the functionality of the website.

9. Data Security

We take the security of your data seriously. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These measures include secure access controls, encrypted communications where applicable, and restricted internal access to client data.

However, no method of data transmission or storage is entirely secure. If you have concerns about the security of your data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data practices. When we make material changes, we will notify existing clients by email and update the "Last Updated" date at the top of this page. Your continued use of our services after any update constitutes your acceptance of the revised policy.

11. Contact Us